Returns, exchanges and refunds

Return window

You can request a return or exchange within 7 days of delivery. The item must be unused, unwashed, with original tags and packaging intact.

How to start a return

• Call or WhatsApp +880 1700-000000, or email help@xejox.com
• Share your order number and a photo of the item
• We confirm eligibility and schedule a pickup, usually within 48 hours

Wrong or damaged items

If we sent the wrong item, or it arrived damaged, we replace it free of charge and cover both-way delivery. Report it within 48 hours of delivery with photos.

Refunds

Approved refunds are issued via bKash, Nagad or bank transfer within 5 working days of us receiving the returned item. The original delivery charge is refunded only when the fault was ours.

Exchange delivery charge

Size or colour exchanges carry a single return delivery charge of ৳110 (inside Dhaka ৳70), payable when the replacement arrives.

Not eligible for return

• Innerwear, socks and any hygiene-sensitive item
• Items damaged by misuse, or with missing accessories and packaging
• Items reported after the 7-day window

Warranty items

Watches and electronics with a brand warranty are handled as warranty claims after the 7-day return window. We help you file the claim with the brand service centre.